Refund & Cancellation Policy

This Cancellation and Refund Policy governs the booking, shift request, and settlement processes executed through the ShiftLink platform, operated by SHIFTLINK WORKFORCE SOLUTIONS LLP ("ShiftLink", "we", "us", or "our").

ShiftLink facilitates short-term and flexible staffing connections between registered commercial businesses ("Clients") and independent temporary workers ("Freelancers / Part-time Workers").

1. Shift Posting & Client Cancellations

• Posting Shifts: Clients post open shift opportunities specifying required hours, roles, locations, and compensation via the ShiftLink portal. These open shifts are displayed directly on the ShiftLink application for eligible workers.
• Client Cancellation of Posted Shifts: If a client cancels an open, unconfirmed, or posted shift before it is confirmed or executed, no service penalty or cancellation fee is levied against the client.

2. Worker Shift Requests & Cancellations

• Before Confirmation: Freelancers or part-time workers can browse available shifts and submit shift requests directly on the mobile app. A worker may cancel or withdraw their shift request at any time through the app interface prior to that shift being confirmed.
• After Confirmation: Once a shift request has been approved and confirmed, the worker cannot cancel it unilaterally via the mobile app. The freelancer or part-time worker must directly contact the ShiftLink Operations Team via phone or support chat to request a cancellation, enabling ShiftLink to coordinate alternate arrangements with the client.

3. Worker Non-Fulfillment & No-Show Policy

4. On-Site Compliance, Misbehavior & Disqualification

• Reporting and Standards: Deployed workers are required to report on time, adhere to safety rules, observe proper conduct, and maintain the prescribed uniform/dress code specified in the shift listing.
• Refusal by Client Due to Non-Compliance: If a confirmed worker reports to the client's premises but the client rightfully refuses to allow them to work due to misbehavior, intoxication, unprofessional conduct, failure to present identification, or absence of proper uniform, ShiftLink operates strictly as an intermediary discovery platform and shall not be held liable for the disruption.
• In such circumstances, administrative charges, dispatch expenses, or non-fulfillment claims shall be reviewed based on the on-site documentation, and ShiftLink will assist the client in sourcing an alternative worker where feasible.

5. Summary of Policy Conditions

6. Refund Processing & Banking Timelines

All approved refunds are routed back to the client's original payment source (Credit/Debit Card, Net Banking, or UPI) via our authorized payment aggregator, Razorpay:

• Verification Window: No-show claims and refund eligibility reviews are completed by ShiftLink within 24 to 48 business hours.
• Settlement to Source: Once issued via Razorpay, funds typically reflect in the client's registered bank or card account within 5 to 7 business days, according to standard inter-bank clearing cycles.

7. Raising a Support or Refund Request

To report a worker no-show, notify us of a post-confirmation shift cancellation, or initiate a billing inquiry, contact our operations desk: